We're here to help. Check out our most common questions below, or reach out directly.
Click the "Start Free" button on our homepage. You'll need your business name, email, password, and Google Review URL. We'll send you a confirmation email—click the link to activate your account.
Go to your Google Business Profile. Click Info on the left menu, then copy the URL under "Customer Reviews" or the "Get More Reviews" button. It will look like https://g.page/r/...
In your Dashboard, you'll see your review link (e.g., reviewfunnel.io/myshop). This link is fully branded with your business name and logo. Customers fill out the star rating form, and if they rate 1-3 stars, they see a feedback box instead of redirecting to Google.
Your business grows with positive reviews. When customers rate 4-5 stars, ReviewFunnel automatically redirects them to your Google Review URL so they can post directly. Higher ratings = better SEO = more customers.
They don't go to Google. Instead, customers are invited to leave constructive feedback privately. This lets you address issues before they become public reviews. You can see all feedback in your Dashboard.
No, ReviewFunnel handles the routing. If a customer is 4-5 stars, we redirect them to Google with your review link. If they're 1-3 stars, they leave private feedback. You can review their feedback and take action—improve your service, respond personally, etc.
A few reasons:
ReviewFunnel routes the review—we're not responsible if Google doesn't accept it. Check your Google Business Profile for details.
$29/month for unlimited reviews. You get a 14-day free trial with full access—no credit card required.
Your account will convert to a paid subscription at the end of the trial period. We'll email you a reminder before charging. You can cancel anytime.
Email support@reviewfunnel.io and we'll help you. Your review link (slug) is important—changing it means sharing a new link with customers.
On the login page, click "Forgot Password" (coming soon). We'll email you a reset link. If you don't see it, check your spam folder.
Yes. Your data is encrypted in transit and at rest. We don't sell or share your data with third parties. See our Privacy Policy for details.
Not yet, but it's on our roadmap. In the meantime, you can view all feedback in your Dashboard.
We keep your account and reviews indefinitely unless you request deletion. If you delete your account, we'll remove data within 30 days. Backups may persist for up to 90 days.
reviewfunnel.io/yourslug)Make sure you copied the correct URL from your Google Business Profile. It should start with https://g.page/r/ or https://www.google.com/maps/. Test it by opening it in your browser—it should take you to your Google Business Profile.
Email: support@reviewfunnel.io
Response Time: We typically respond within 24 hours on weekdays
Hours: Monday–Friday, 9 AM–5 PM ET